1. Introduction

Welcome to csmultitrade.com (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Services.

2. User Accounts

2.1 Account Creation: To use certain features of our Services, you must register for an account. You agree to provide accurate, complete, and current information during the registration process and to update such information to keep it accurate, complete, and current.

2.2 Account Security: You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account.

3. Purchases

3.1 Order Acceptance: Your order is an offer to buy from us. We retain the right to refuse any order for any reason.

3.2 Pricing and Availability: All prices are subject to change without notice. We make every effort to ensure the accuracy of the prices and availability of products on our site, but errors may occur.

3.3 Payment: You agree to pay for all items you purchase through our Services. Payment must be received before the delivery of the products.

4. Shipping and Delivery

4.1 Shipping Policy: We ship products to the address provided at the time of purchase. Shipping times and costs vary based on location and shipping method.

4.2 Risk of Loss: All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy: Due to the delicate and personalized nature of our jewelry, we have a strict no-return policy. All sales are final. We kindly request you to review your order carefully, including sizing, design, and customization details, before completing your purchase. 

5.2 Refunds:Refunds are not available for jewelry products. However, in the case of defective or damaged items, please contact our customer service within 3 days of receipt for assistance. We will work with you to resolve the issue, whether through repair, replacement, or other appropriate solutions.

6. Referral Program

6.1 Eligibility: The referral program is open to registered users of our platform. To participate, you must agree to these terms.

6.2 Referral Rewards: When you refer a new customer to our platform, and they make a purchase, you may be eligible for a referral reward. The details of the referral rewards are outlined in the Referral Program section of our website.

6.3 Referral Conditions: Referrals must be new customers who have not previously registered or made a purchase. Self-referrals are not permitted.

6.4 Abuse of Referral Program: Any abuse of the referral program, including but not limited to creating multiple accounts to refer yourself, will result in disqualification from the program and potential termination of your account.

6.5 Program Termination: We reserve the right to modify, suspend, or terminate the referral program at any time without prior notice. In the event of termination, any unused referral rewards will be forfeited and no compensation will be provided.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of [Your E-commerce Platform Name] or its content suppliers and is protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, csmultitrade.com shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services.

9. Governing Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of Lucknow, without regard to its conflict of law principles.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at contact@csmultitrade.com